Privacy Policy

Account information — your name, email and password when you create an account.

Business details — the business name, industry, service area, phone and website you provide to build campaigns.

Advertising account data — when you connect Meta or Google, we access your ad accounts, Pages, Pixels and performance data (impressions, clicks, spend, conversions) to create and optimise your campaigns. We request the minimum permissions needed.

Google Calendar — if you connect it, we read your Google account’s email address (to show which calendar is connected) and your busy times, show your events in Adkyte’s Calendar tab, and add booked quotes (with the customer’s name and phone) and any time you block out, so the booking assistant only offers free times. We don’t use calendar data for advertising or to train AI models. Adkyte’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Lead data — the name, phone, email, address (or suburb, ZIP code or postcode), service and timing requested, and other form answers of people who respond to your ads, landing pages or website forms (and the ad click ID they arrived with), plus the SMS conversations and bookings Adkyte handles with them, which we store in your pipeline on your behalf.

Usage & device data — basic logs, cookies and analytics used to operate and secure the service. Hosted landing pages may also use advertising cookies (see below).

To create, launch, optimise and report on your advertising campaigns; to deliver leads into your pipeline; to text people who enquire in your business’s name, including automated replies written by AI, book them into your available times, and email them a confirmation of their enquiry; to provide support; to email you about finishing your account setup if you haven’t (at most two emails, each with a link to stop them); to keep the service secure; and to comply with legal obligations. We do not sell your personal information.

Adkyte's hosted landing pages use the business's Facebook pixel. Adkyte connects the ad account's pixel automatically, or creates one named after the business if the account has none. When someone sends a landing page form, the page tells Facebook, and our server also sends the enquiry to Facebook (Conversions API) with a hashed copy of their email, phone and name, their IP address, browser details and Facebook's click and browser IDs, so Facebook can match it and count it once. The business can change or disconnect the pixel at any time. Adkyte's lead pipeline also sends later events about an enquiry, such as "converted lead" (with the job's dollar value when you record one), to the business's Facebook pixel, with the email and phone hashed first. On landing pages with a pixel, Facebook and other third parties may use cookies to measure and target ads; you can control this in your Facebook ad preferences or at youronlinechoices.com.au. If you connect Google Ads, we send Google the ad click ID and a hashed email and phone for each lead that came from a Google ad, so it can measure results. Outside the UK and Ireland, Adkyte's hosted landing pages also count visits, form starts, sent and failed forms, call button taps, page errors, the last form field a visitor used (never what they typed), how fast the page loaded and which ad brought the visit, so the business and Adkyte can see which version of a page gets more enquiries; this counting uses a random code for each visit, sets no cookies and stores nothing on your device.

Adkyte's own website (adkyte.com) also uses a Facebook pixel to measure Adkyte's own ads. It records page visits and when someone creates an Adkyte account, opens the payment step and starts a plan, with browser details and Facebook's cookies, so Facebook can count the results and show our ads to people likely to be interested. It never runs on the landing pages we host for businesses. You can limit this in your Facebook ad settings or by blocking cookies in your browser.

We share data only with the providers needed to run Adkyte: Meta and Google (advertising, and Google Calendar if you connect it), Supabase (database), Vercel (hosting), Twilio (SMS), Anthropic and OpenAI (AI replies and video transcription), Stripe (payments), Resend (email), Amazon Web Services (video rendering), Sentry (error monitoring), Komoot (address search) and OpenStreetMap (map display). Each processes data on our behalf under their own terms. Some of them store or process data outside Australia, including in the United States. Wherever you are, your information may be processed in countries other than your own.

We keep your account and campaign data for as long as your account is active, and lead data for as long as you need it in your pipeline. You can delete leads and campaigns at any time, and request deletion of your account by contacting us. Full steps: adkyte.com/data-deletion.

We use industry-standard measures including encrypted connections, access controls and secrets management. No method of transmission or storage is completely secure, but we work to protect your information.

Depending on where you live, you may have rights to access, correct, export or delete your personal information, and to withdraw consent. To exercise these, contact us at the address below.

Adkyte is offered to businesses in Australia, New Zealand, the United States, Canada, the United Kingdom and Ireland. The rights below apply on top of the rights described above, depending on where you live. For leads, the business you enquired with decides how your details are used, and we handle them for that business; you can contact either of us.

Under the UK GDPR and the EU GDPR you can ask us to give you a copy of your personal information, correct it, delete it, limit how we use it, or send it to you in a portable format, and you can object to how we use it. Where we rely on your consent you can withdraw it at any time. We use your information to provide the service you signed up for, for our legitimate interest in running and securing it, to meet legal obligations, and with consent where we ask for it. You can complain to the Information Commissioner’s Office at ico.org.uk (UK) or the Data Protection Commission at dataprotection.ie (Ireland).

If you live in California or another state with a consumer privacy law, you can ask us what personal information we hold about you, and ask us to correct or delete it. We won’t treat you differently for asking. We don’t sell personal information for money. When someone sends a form on a business’s Adkyte landing page that has a Facebook pixel, the page and our server send Facebook details of that visit and enquiry (described above) so the business can measure and improve its ads. Some state laws may treat this as “sharing” for advertising. To ask about it, or to stop it for your details, email us at the address below.

Under PIPEDA and provincial privacy laws you can ask to see and correct the personal information we hold about you, and withdraw your consent, subject to legal limits. You can complain to the Office of the Privacy Commissioner of Canada at priv.gc.ca.

Under the Privacy Act 2020 you can ask to see and correct the personal information we hold about you. You can complain to the Office of the Privacy Commissioner at privacy.org.nz.

Adkyte is for businesses and is not directed to anyone under 16. We do not knowingly collect information from children.

We may update this policy from time to time. Material changes will be reflected by the “last updated” date above.

Questions or complaints about privacy? Email us at brayden.miles@hotmail.com. We respond within 30 days. If you’re not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au, or to your own country’s privacy regulator listed above.